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Loadable Card Program

The Loadable Card Program can be used for projects or programs that require participation of human subjects and compensation is offered as an incentive.  Types of projects include, but not limited to:

  • Research subject payments
  • Grant sponsored community outreach programs
  • Patient care

Through US Bank we currently have two loadable card programs available for departments to use:

  • Rewards Card – Single use card
  • Focus Card – Reloadable card

If you would like to get set up with this program or have more questions, please reach out to loadablecard@uky.edu.

 

Resources

 

Rewards Card

Focus Card

 

FAQ's

 

Rewards Card

I have a question about the Loadable Card Program. Who should I contact?

Accounts Payable Services manages the Loadable Card program. They can be reached at

loadablecard@uky.edu.

Are the US Bank Rewards cards reloadable?

The US Bank Rewards cards are non-reloadable. They are a single (one-time) load card.

What are the minimum and maximum amounts that can be loaded onto the Rewards card?

The minimum load amount is $10. The maximum load amount is $599 (see BPM E-9).

Does the Cardholder need to activate their card?

Yes. To activate, the cardholder can visit www.usbankrewardscard.com or call Cardholder Services at 855-274-9934 in the U.S. or 918-858-9782 outside the U.S. US Bank accepts relay calls. The card CANNOT be used until it has been activated and funded.

Can funds be reversed if an incorrect card or amount was loaded?

The department should immediately reach out to loadablecard@uky.edu and request that the funds be reversed. The funds can only be reversed if the cardholder has not used the card. Otherwise, no funds can be withdrawn from the card.

What if a participant reports their card as lost/stolen? Can we issue them a replacement card?

The cardholder must immediately contact US Bank Cardholder Services at 855-275-9934 in the U.S. or 918-858-9782 outside the U.S. to report a lost or stolen card. US Bank accepts relay calls. The project/department that issued the card should never issue a replacement card. The card is to be treated like a cash payment.

Does the card expire?

Yes, on the last day of the month and year printed on the front of the card.

The expiration date will be provided to the department each time a new batch of cards is assigned to their project.

What is the process to request additional US Bank Rewards cards?

The PI/Custodian can send their request for additional cards to loadablecard@uky.edu.

They should include their projects primary cost object (grant/WBS # or Cost Center) and the number of cards needed for the next quarter. Additionally, a current IRB approval letter or exemption letter must be on file or included with the request.

What is the process to fund the Rewards card?

Please see the quick reference card (QRC) entitled, “Process to Fund a US Bank Rewards Card”.

What are the deadlines for funding a card the same day?

Card loads will occur Monday - Friday at 11am and 4pm (excluding holidays). Files received by these times will be loaded accordingly. Files that have errors/missing information will be delayed until the issue is resolved.

 

Focus Card

I have a question about the Loadable Card program. Who should I contact?

Accounts Payable Services manages the Loadable Card program. They can be reached at

loadablecard@uky.edu.

Are the US Bank Focus cards reloadable?

Yes, the US Bank Focus cards are reloadable.

What are the minimum and maximum amounts that can be loaded onto the Focus card?

The minimum load amount is $0.01. The maximum single load amount is $599 (see BPM E-9).

Does the Cardholder need to activate their card?

 Yes. The cardholder can visit usbankfocus.com or download the U.S. Bank Mobile App to activate their card and choose their Personal Identification Number (PIN).  They can also call Cardholder Services at 888-863-0681. The card CANNOT be used until it has been registered, activated and funded.

Is card registration required?

Yes. The card must be registered to the participant before the initial card load. Please see the quick reference card (QRC) titled, “US Bank Focus Card Registration”.

What is the process to fund a Focus card?

Please see the quick reference card (QRC) titled, “Process to Fund a US Bank Focus Card”.

Can funds be reversed if an incorrect card or amount was loaded?

The department should immediately reach out to loadablecard@uky.edu for assistance.

What if a participant reports their card as lost/stolen? Can we issue them a replacement card?

The cardholder must immediately contact US Bank Cardholder Services at 855-275-9934 in the U.S. or 918-858-9782 outside the U.S. to report a lost or stolen card. US Bank accepts relay calls.

Does the card expire?

Yes, on the last day of the month and year printed on the front of the card.

The expiration date will be provided to the department each time a new batch of cards is assigned to their project.

What is the process to request additional US Bank Focus cards?

The PI/Custodian can send their request for additional cards to loadablecard@uky.edu.

They should include their projects primary cost object (grant/WBS # or Cost Center) and the number of cards needed for the next quarter, and who will be picking them up. Additionally, a current IRB approval letter or exemption letter must be on file or included with the request.

What are the deadlines for registering and/or funding a card the same day?

Card registration and load files will occur Monday - Friday at 11am and 4pm (excluding holidays). Files received by these times will be loaded accordingly. Files that have errors/missing information will be delayed until the issue is resolved.