E-Commerce Issues

1.     What are the issues related to the international nature of e-commerce?

2.     What are the legal issues related to e-commerce?

3.     What are the ethical issues related to e-commerce?

4.     What are the social impacts of e-commerce?

5.     What is the future of e-commerce?

 


International issues

1.  Language differences: translation vs localization

Alta Vista Translation site

2.  Cultural differences: payment method, choice of color, symbols, fonts, formatting, navigation, etc.

3.  Infrastructure differences: client-hardware, software, browser, etc.

 

Legal issues [Turban et al., 2004, Exhibit 17.1]

1.  Jurisdiction across international borders

2.  Contract enforcement: written/sign, warranties

3.  Web content: trademark infringement, deceptive trade practices, ads., defamation, free speech, etc.

4.  Taxation

5.  EC Fraud

 

Ethical issues

Deals with what is considered right or wrong

Issues

Meaning

Representative questions

Privacy

Collection, storage, and dissemination of information about an individual

       What information an individual is required to reveal?

       What information an individual cannot be forced to reveal?

       What kind of surveillance can an employer use on its employees?

Accuracy

Authenticity, fidelity, and accuracy of information collected and processed

       Who is responsible?

       How is the injured party compensated?

       How can one ensure that a proper and accurate processing and presentation of information?

       How can one ensure that errors are accidental?

Property

Ownership and value of information and intellectual property

       Who is the owner?

       What are the just and fair prices for its exchange?

       Can corporate computers be used for private purposes?

       How should one handle software piracy?

       Under what circumstances can one use proprietary data?

Accessibility/

Censorship

Right to access information

       Who is allowed to access information?

       How much should be charged?

       How can accessibility to computers be provided for employees with disabilities?

Mason, R.O., "Four Ethical Issues of the Information Age", MIS Quarterly, March, 1986.

 

Social issues

1.  The digital divide

2.  Education: e-learning

3.  Virtual community

 

Future

1.  Mobile-commerce (Newsweek, 12/10/2001)

2.  Pervasive/everywhere computing: GoToMyPC

3.  E-everything

 

3 scenarios:

1.      Gold rush: Personal Internet use & B2B

2.      New labor: Gold Rush + some B2C

3.      2nd Industrial revolution: e-commerce is the normal ways of doing business; massive social change and business re-structuring

 

Advice?

1.     Education

2.     Caution

3.     Protection

4.     Allocation