E-Commerce Issues
1. What are the issues related to the international nature of e-commerce?
2. What are the legal issues related to e-commerce?
3. What are the ethical issues related to e-commerce?
4. What are the social impacts of e-commerce?
5. What is the future of e-commerce?
International issues
1. Language differences: translation vs localization
2. Cultural differences: payment method, choice of color, symbols, fonts, formatting, navigation, etc.
3. Infrastructure differences: client-hardware, software, browser, etc.
Legal issues [Turban et al., 2004, Exhibit 17.1]
1. Jurisdiction across international borders
2. Contract enforcement: written/sign, warranties
3. Web content: trademark infringement, deceptive trade practices, ads., defamation, free speech, etc.
4. Taxation
5. EC Fraud
Ethical issues
Deals with what is considered right or wrong
Issues |
Meaning |
Representative questions |
Collection, storage, and dissemination of information about an individual |
– What information an individual is required to reveal? – What information an individual cannot be forced to reveal? – What kind of surveillance can an employer use on its employees? |
|
Accuracy |
Authenticity, fidelity, and accuracy of information collected and processed |
– Who is responsible? – How is the injured party compensated? – How can one ensure that a proper and accurate processing and presentation of information? – How can one ensure that errors are accidental? |
Property |
Ownership and value of information and intellectual property |
– Who is the owner? – What are the just and fair prices for its exchange? – Can corporate computers be used for private purposes? – How should one handle software piracy? – Under what circumstances can one use proprietary data? |
Accessibility/ Censorship |
Right to access information |
– Who is allowed to access information? – How much should be charged? – How can accessibility to computers be provided for employees with disabilities? |
Mason, R.O., "Four Ethical Issues of the Information Age", MIS Quarterly, March, 1986.
1. The digital divide
2. Education: e-learning
3. Virtual community
1. Mobile-commerce (Newsweek, 12/10/2001)
2. Pervasive/everywhere computing: GoToMyPC
3. E-everything
1. Gold rush: Personal Internet use & B2B
2. New labor: Gold Rush + some B2C
3. 2nd Industrial revolution: e-commerce is the normal ways of doing business; massive social change and business re-structuring
1. Education
2. Caution
3. Protection
4. Allocation